FREQUENTLY ASKED QUESTIONS & SHOP INFORMATION
Are pieces ready to ship? Can I expedite my order?
Please check estimated arrival times before checkout.
Most items are made to order, so please allow for production time in addition to shipping.
Upgraded shipping options are available at checkout.
If you’re hoping to receive something by a specific date, reach out and I’ll see what I can do!
Can I change the length of a necklace, or make other customizations?
Yes! I’m happy to make customizations to existing designs where possible! Some examples may be a different length of chain, or different types of stones or clasp.
There is also a listing to add custom text to the back of some pendants.
If you would prefer a different chain length on a necklace, just let me know the measurements in the "note to seller" box at checkout. The price won't change unless it is substantially longer.
How do I care for my sterling silver jewelry?
Store in a cool dry place. Ideally in a closed container with an anti-tarnish strip. All jewelry comes with a tab that you can store with your jewelry.
Avoid contact with cosmetics or chemicals such as when cleaning or swimming, as these can also accelerate tarnish. For the same reason, it's best to apply cosmetics like perfume or lotion before putting on the necklace.
Wipe with a soft cloth or wash in water to clean, optionally with mild soap and an old soft toothbrush. Remember to dry before putting away.
Shine with a polishing cloth by wiping over the raised surfaces of the silver. Avoid rubbing down into recessed areas and do not use liquid tarnish removers as these will remove the dark finish.
Are you the real artist? Is this jewelry handmade?
Yes! I'm the original designer, creator and copyright holder of all my pieces. With over 18 years of metalsmithing experience, every piece is carefully crafted with attention to detail and quality to last. The molds used for any cast pieces are made from my original handcrafted designs, and I take care to individually texture, solder and finish each piece.
What types of metal do you use?
I only use sterling silver and/or 14K gold that is ethically sourced or recycled.
All the metal in pieces are solid, nothing is plated.
How is the jewelry packaged?
Every piece comes lovingly gift wrapped, whether it's for someone else or a treat to yourself. My packaging is plastic free and consciously chosen to be as eco and small business friendly as possible. Paper products are all made in the US from recycled materials. The padded mailers are about 6x9" so they are small enough to fit in a mailbox. They can be put in with paper recycling or reused!
If you are sending jewelry directly to someone as a gift and want to include a gift message so they know who it’s from, tell me what you’d like to to say in a note a checkout. Gift messages are handwritten on a small notecard and put in the package.
Invoices or receipts are never included in any packages.
Do you ship internationally?
I’m currently not offering international shipping through this site as I get it set up and learn all the ins and outs. If you are not in the US and would like to purchase something, please shop my Etsy page. I apologize for the inconvenience!
The piece I wanted to buy sold out, will it be available again?
Feel free to reach out if you wanted something that is sold out.
Most made-to-order designs will continue to be available in the shop. If a piece sells out, the listing will likely be renewed — possibly with a slightly longer production time to allow for ordering materials or restocking supplies.
Some stone pieces are one of a kind and therefore unable to be replicated. Please note that I am currently not taking custom orders.
ADDITIONAL INFORMATION
All orders come with tracking in a 6x9” padded mailer (fits in a mailbox).
Gather & Flow is not responsible for lost or stolen packages once they are marked as delivered by USPS. If a parcel is returned to Gather & Flow because an incorrect address was submitted with the order, the customer is responsible for the additional postage fees.
IF YOU DON'T SEE YOUR QUESTION ANSWERED, FEEL FREE TO EMAIL ME AT GATHERANDFLOWSTUDIO@GMAIL.COM!
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Gather & Flow, LLC retains all rights to all images and artwork including sold and commissioned jewelry. Neither may be used without written consent.