FREQUENTLY ASKED QUESTIONS & SHOP INFORMATION

How is the jewelry packaged?

Every piece already comes lovingly gift wrapped, whether it's for someone else or a treat to yourself. All packaging is plastic free and consciously chosen to be as eco and small business friendly as possible. Paper products are all made in the US from recycled materials. The padded mailers are about 6x9" so they are small enough to fit in a mailbox.

Gift messages are handwritten on a small notecard. If you are sending directly to someone as a gift, you may want to include who it's from. Invoices or receipts are never included in any packages.

Are pieces ready to ship? Can I expedite my order?

Most items are made to order so the quantity available is based on how many you may buy, not necessarily how many are already made and in stock. Most made to order designs will continue to be in the shop. If a piece is close to selling out, keep in mind that the listing will be renewed but possibly with a longer production time to allow for ordering materials etc.

During the busy holiday season I'm not able to commit to getting orders out any sooner than estimated. Please be sure to check estimated arrival dates for each listing and adjust accordingly.

How do I care for my sterling silver jewelry?

Store in a cool dry place. Ideally in a closed container with an anti-tarnish strip. Boxed jewelry comes with a tab which will change colors when it's used up.

Avoid contact with cosmetics or chemicals such as when cleaning or swimming, as these can also accelerate tarnish. For the same reason, it's best to apply cosmetics like perfume or lotion before putting on the necklace.

Wipe with a soft cloth or wash in water to clean, optionally with mild soap and an old soft toothbrush. Remember to dry before putting away.

Shine with a polishing cloth by wiping over the raised surfaces of the silver. Avoid rubbing down into recessed areas and do not use liquid tarnish removers as these will remove the dark finish.

Can I change the length of a necklace?

If you would prefer a different chain length on a necklace, just let me know the measurements in the "note to seller" box at checkout. The price won't change unless it is substantially longer.

Are you the real artist? Is this jewelry handmade?

Yes! I'm the original designer, creator and copyright holder of all my pieces. With over 13 years of metalsmithing experience, every piece is carefully crafted with attention to detail and quality to last. The molds used for any cast pieces are made from my original handcrafted designs, and I take care to individually texture, solder and finish each piece.

What types of metal do you use?

I only use sterling silver and/or 14K gold that is ethically sourced or recycled.
All pieces are solid, nothing is plated.

ADDITIONAL INFORMATION

All orders come with tracking. Gather & Flow is not responsible for lost or stolen packages once they are marked as delivered by USPS. If a parcel is returned to Gather & Flow because an incorrect address was submitted with the order, the customer is responsible for the additional postage fees.

*International Shipping* - Please expect delays due to the pandemic. To avoid extreme delays or loss, shipping options may be limited to Priority Mail International and Priority Mail Express International until further notice.  Packages to Canada can use First Class International Mail upon request.  I apologize for the inconvenience.  Any shipping overcharges will be refunded at time of shipping.

IF YOU DON'T SEE YOUR QUESTION ANSWERED, FEEL FREE TO EMAIL ME AT GATHERANDFLOWSTUDIO@GMAIL.COM!

Gather & Flow, LLC retains all rights to all images and artwork including sold and commissioned jewelry. Neither may be used without written consent.